Refund policy
Refund Policy
Thanks for shopping at Princeton Marketplace. We want you to be happy with what you receive. If something is not right, here is how returns work.
30-day window
You have 30 days from the date your order is delivered to request a return. After that window, we are not able to process refunds.
What can be returned
- Items in their original, unused condition
- Items in their original packaging where applicable
- Items with all tags, instructions, and included pieces
What cannot be returned
- Items that have been used, opened, or assembled (craft kits in particular)
- Custom or personalized items
- Items marked as final sale or clearance
- Items damaged due to handling after delivery
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 7 days at support@princetonmarketplace.com. We will cover return shipping and send a replacement or refund as soon as possible.
Return shipping
For all other returns, you are responsible for return shipping. We recommend a tracked carrier so you have proof of return.
Refund timing
Once we receive and inspect your return, your refund is processed within 5 to 10 business days to the original payment method.
How to start a return
Email support@princetonmarketplace.com with your order number and what you would like to return. We will send return instructions.
Questions
BEO Media, LLC doing business as Princeton Marketplace
2360 ROUTE 33 STE 112, Robbinsville, NJ 08691-1416
Email: support@princetonmarketplace.com
Phone: 1-888-264-5020